U-STOW & GO
We have over 35 years of experience in the industry, and we're ready to impress you with clean facilities, affordable prices and excellent service.
If you have more questions, give us a call today so we can help out!
Use the following storage tips to better prepare yourself for a successful storage experience. The FAQ that follow answer many commonly asked questions, but if you have any others, please feel free to contact us.
Items You Can’t Store
Your Rental Agreement will give you specific rules for storage, but common sense will generally tell you what is not allowed for the protection of your belongings and those of your neighbors. If you have a question about a specific item, check your local laws or ask your Alamo Mini-Storage Resident Manager. Items you should never store in a self-service storage facility include, but are not limited to, the following:
- Live animals
- Explosives or toxic materials
- Combustible liquids and fuels (fuel must be drained from all gasoline-powered tools and vehicles before storing)
- Perishables or food items can attract rodents and pests
- Any continuously connected electrical appliance or extension cord. Electricity may be cut off after hours.
Other Prohibited Uses?
Storage space may not be rented for the following uses:
- Use as a shop facility – for example sanding, spray painting, welding, vehicle repair
- Practice rooms for musical groups
- Lodging or sleeping facilities for animals or humans
Insurance is the responsibility of the customer. Storage facilities are not responsible for the contents of your unit. It is always a good idea to insure the goods you are intending to store. Before you buy insurance from the storage facility, check with your own agent, because sometimes your homeowner’s or renter’s policy will cover you for no extra cost. If not, the Resident Manager should provide you with an application for insurance at the time you rent your unit.
Protect Your Belongings in Storage
USE A QUALITY LOCK TO SECURE YOUR STORAGE SPACE. Alamo Mini-Storage provides video surveillance at most locations and computer-controlled access. Our managers make regular rounds of the property, but the best protection for your belongings is still a high-quality lock.
Alamo Mini-Storage provides a variety of boxes, tape and packing supplies for your convenience.
Consider a climate-controlled storage unit for anything that might be sensitive to extremes in temperature or humidity.
Avoid moving in or out during rainy weather.
We recommend that items not be stored in sealed plastic bags, as the humidity may damage your goods.
Alamo Mini-Storage takes pride in the maintenance and cleanliness of our facilities, but pests can sometimes pose a problem just as they do in many homes and businesses. We take preventative measures for insects and rodents, but if you see any signs of their activity, please report it to us immediately.
Concrete floors can be porous and moisture may penetrate. Keep all items off the floor with plastic sheeting or pallets to allow air circulation.
Fill boxes to capacity to prevent tipping and collapse.
Seal boxes with tape for better protection.
Wrap glasses and dishes individually, and use bubble wrap or foam peanuts to fill in any extra space in a box.
Use bubble wrap, foam peanuts and paper when packing any other glass items such as mirrors and lamps.
Make sure lighter, fragile boxes are placed on top of bigger, heavier ones.
Place cedar chips or mothballs in storage with any woolen items.
Refrigerators and freezers should be thoroughly defrosted and stored with doors slightly open. Place an open box of baking soda inside to retard odors.
Thoroughly clean stoves and cooking equipment before storage.
Cover your furniture with plastic dust covers or sheets.
Leave air space around the perimeter to aid ventilation.
Visit your storage space occasionally to check the condition of your belongings. Report any problems immediately.
Maximize Your Storage Space
Break down large items such as bed frames and tables to save space. Keep all parts (such as screws and small hardware) together by placing them in a plastic bag and taping them to the item.
To save space, fill interiors of appliances with lightweight items such as linens, clothes and stuffed toys.
Boxes can be stacked on top of refrigerators, freezers, stoves, washers and dryers.
Stand mattresses and sofas on end (except for sofa beds).
Store lightweight, miscellaneous items in dresser drawers. Use blankets, sweaters and towels as padding for fragile items.
Only the tenant is legally allowed to enter the storage space unless other arrangements have been made with the self-storage facility. If you want friends or family to have access to your space, you must notify the storage facility in writing. Contact your Resident Manager with any questions.
Label boxes for easy reference.
Make an inventory of the items you store.
Heavy items like books or tools should be packed in small boxes so they are easy to lift.
Place frequently used goods near the door.
Leave a center aisle for easy access to all items.
When moving out, please give at least ten days written notice, and be sure we have the correct address for mailing your deposit refund (if any). Take everything, and don’t leave any trash. Don’t forget to remove your lock and take it with you.
Frequently Asked Questions
Q. What fees do I pay, other than monthly rent?
A. There is a one-time deposit, depending on the size of the unit. This deposit is refundable when you move out, as long as your rent is paid up and your unit is clean. Compare this with most storage facilities that charge you a non-refundable administration fee of $20.00 or more.
Q. When do I have access to my unit?
A. Tenants have access every day of the year from 7:00 a.m. to 9:00 p.m.
Q. What is the difference between office hours and gate hours?
A. Office hours are the hours of operation for the facility when the Resident Manager will be available to assist you with your storage needs or moving and packing supplies. These hours vary slightly among the different Alamo Mini-Storage properties. Gate hours are the hours your code can be used to open the access-controlled gate. These hours are 7:00 a.m. to 9:00 p.m. every day of the year.
Q. Will anyone else have a key to my lock?
A. You are welcome to bring your own lock or we have a selection of locks available for sale. You will have the only keys to your lock.
Q. What does “All Ground Floor Access” mean?
A. Some mini-storage facilities require you to go down a hallway then up some stairs or an elevator, sometimes several floors, to access your storage space. All units at any Alamo Mini-Storage facility are accessible from ground level, without having to carry your belongings up stairs or an elevator.
Q. What is the difference between an inside and an outside unit?
A. An outside unit has a door that opens to the outside. These are usually larger units and generally have an eight-foot wide rollup door with drive-up access. An inside unit is accessible from an interior hallway. These are usually smaller units with a swing door. They have the advantage of protection from the elements as you move your belongings into your space.
Q. What is climate control?
A. Climate-controlled units are cooled and heated to protect your belongings from extremes in temperature and humidity. Climate-controlled units are available at most Alamo Mini-Storage locations.
Q. What is drive-up climate control?
A. Alamo Mini-Storage is proud to offer the only large, climate-controlled units with drive-up access at several of our facilities. Our insulated door keeps the climate control in, while allowing you the most convenient access to your belongings.
Q. Do you offer boat & RV storage?
A. Store your recreational vehicle, boat or car in one of our outdoor parking spaces (not available at all locations). Enclosed storage available at our Eisenhauer Road location in San Antonio only.
Q. Can I buy boxes and packing supplies?
A. All Alamo Mini-Storage facilities offer a variety of locks, boxes and packing supplies.
Q. What does “Resident Manager” mean?
A. All Alamo Mini-Storage facilities have a Resident Manager who lives on-site and manages the facility.
Q. Do you have video surveillance cameras?
A. Most Alamo Mini-Storage facilities have video surveillance cameras.
Q. What sizes are available, and how do I know what size I need?
A. Please see our online size guide for some of the units we have available and suggestions on what will fit in each size.
Q. What is “Gate Access Control”?
A. All Alamo Mini-Storage facilities have a computer-controlled gate access system. When you rent your space, you are assigned a code to use every time you enter and exit the facility. In addition, our properties are fenced and well lit, and most have video surveillance cameras.
We want you to have a pleasant experience when you rent with us. If you ever have any questions or concerns, please feel free to contact us at anytime.
Check out our locations to find the facility closest to you.